In a strategic context, the Operating Model is the bridge that links a company’s strategy to its day-to-day operations. It ensures that resources are effectively allocated, processes are streamlined, and responsibilities are clearly defined, leading to improved productivity and cost efficiency.

An operating model is pivotal to a business’s ability to effectively respond to market disruptions. It encompasses the processes, structures, and cultural behaviours that dictate how an organisation functions, ensuring that resources are optimally utilised, and strategies are effectively executed.

In the face of disruption, a well-structured operating model acts as a guide, ensuring the organisation remains agile, swiftly adapting to changing circumstances. By having clear guidelines on roles, responsibilities, and decision-making processes, businesses can maintain alignment between strategy and operations, facilitating quick, cohesive responses to unforeseen challenges.

When disruptions arise, organisations with a robust operating model can better gauge their capabilities, align their workforce, and streamline their resources towards achieving new objectives.

Such clarity reduces internal friction and speeds up decision-making. By embedding flexibility and adaptability into the very fabric of operations, a business is well equipped to handle current disruptions and can anticipate and navigate future market shifts with confidence.